Your Privacy Matters to Us
At Kodiai, we're committed to protecting your privacy and ensuring that your personal information is handled securely. Our AI agents process data with the highest standards of security and transparency.
Secure by Design
Enterprise-grade encryption for all data
Your Data, Your Control
Full transparency and data ownership
GDPR Compliant
Meets international privacy standards
Privacy Policy Overview
This app ("the App") provides "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.
Important Legal Clarification
Please Read Carefully - Binding Terms
What We Are
Kodiai is a Software as a Service (SaaS) platform that provides AI agent tools for Shopify merchants who install our application. We are a technology service provider, not a retailer, marketplace, payment processor, or merchant of record.
What We Are NOT
We do NOT engage in any commerce activities. Kodiai does not:
- ×Buy, sell, purchase, trade, or facilitate any product or service transactions
- ×Process returns, refunds, exchanges, cancellations, or customer support for store products
- ×Represent, affiliate with, endorse, guarantee, or warranty any Shopify store or their products
- ×Handle order fulfillment, shipping, delivery, inventory, or logistics
- ×Provide customer service, dispute resolution, or complaint handling for merchant products
- ×Process payments, handle billing disputes, or manage financial transactions
- ×Control merchant pricing, policies, terms of service, or business practices
Limitation of Liability & Indemnification
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- •Kodiai is NOT LIABLE for any disputes, claims, damages, losses, or issues between customers and merchants using our Shopify app
- •We assume NO RESPONSIBILITY for product quality, merchant conduct, order fulfillment, delivery failures, or customer satisfaction
- •We are NOT RESPONSIBLE for any fraudulent activities, misrepresentations, or violations by Shopify merchants or customers
- •Any legal action must be directed at the merchant/Shopify Store owner, not Kodiai
- •Users indemnify and hold Kodiai harmless from all claims arising from their use of merchant services
Our Rights & Enforcement
Kodiai reserves the absolute right to:
- •Blacklist, suspend, or terminate access to any Shopify store at any time without prior notice or reason
- •Immediately revoke service if stores are found violating our terms, engaging in fraud, spam, abuse, or illegal activities
- •Block, ban, or restrict any user, customer, or merchant exhibiting abusive, threatening, or harassing behavior
- •Refuse service to anyone for any reason at our sole discretion
- •Report fraudulent activity to relevant authorities including law enforcement and payment processors
- •Modify, update, or discontinue any feature or service without notice
Anti-Spam & Abuse Policy
Prohibited Activities:
- ×Sending spam, unsolicited messages, or harassing communications to Kodiai
- ×Filing false claims, fraudulent disputes, or baseless legal threats
- ×Attempting to hold Kodiai responsible for merchant transactions or disputes
- ×Misusing support channels for non-platform related inquiries
- ×Engaging in abusive, threatening, or defamatory conduct toward kodiai
Consequence: Immediate permanent ban and potential legal action for severe violations.
Dispute Resolution & Jurisdiction
No Merchant Relationship:Kodiai is a technology service provider and Software as a Service (SaaS) platform that enables merchants to operate AI-assisted tools within their own stores. Kodiai does not sell, resell, manufacture, distribute, or fulfill any products or services offered by merchants using our Shopify app platform. Any product-related disputes, returns, refunds, or claims must be directed to the respective merchant from whom the purchase was made. Kodiai is not a party to any transaction between merchants and their customers.
Binding Arbitration:Any dispute, claim, or controversy arising out of or relating to your use of our service, this agreement, or any related policies shall be resolved exclusively and finally through confidential binding arbitration administered by a neutral arbitration provider selected by Kodiai. You agree that arbitration is the sole and exclusive method of resolving disputes and expressly waive any right to a trial by jury, class action, or collective proceeding of any kind. The arbitration shall be conducted in English and governed by the arbitration rules applicable in the jurisdiction of Kodiai’s principal place of business. This arbitration requirement applies only to disputes involving Kodiai, and not to any transactions or interactions with third-party merchants.
Governing Law:This agreement and any disputes arising under or in connection with it shall be governed by and construed in accordance with the laws applicable to Kodiai’s principal place of business, without regard to conflict of law principles. Kodiai reserves the exclusive right to determine the appropriate venue and governing law for any proceeding, subject to applicable law. All merchant-related disputes must be handled directly between the customer and the merchant.
Legal Fees & Costs:In any arbitration, legal action, or proceeding arising from or related to this agreement, the prevailing party shall be entitled to recover from the non-prevailing party all reasonable attorneys’ fees, arbitration costs, court costs, expert witness fees, and all other related expenses incurred in enforcing its rights, in addition to any other relief awarded. This provision does not apply to disputes between customers and merchants, for which Kodiai assumes no liability.
Statute of Limitations: Any claims must be brought within one (1) year of the claim arising, or such claims are permanently barred.
No Representative Actions: You may not bring claims as a plaintiff or class member in any representative or class action proceeding.
Disclaimer of Warranties
THE SERVICE, INCLUDING ALL AI-POWERED FEATURES, OUTPUT, CONTENT, AND DATA, IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KODIAI AND ITS AFFILIATES EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
- •KODIAI DOES NOT WARRANT THAT THE SERVICE OR AI OUTPUT WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED.
- •KODIAI DOES NOT GUARANTEE THAT ANY INFORMATION, DATA, OR RESULTS PROVIDED BY THE SERVICE, INCLUDING AI-GENERATED CONTENT, WILL BE ACCURATE, COMPLETE, RELIABLE, OR SUITABLE FOR ANY PARTICULAR PURPOSE.
- •NO ORAL OR WRITTEN ADVICE, RECOMMENDATION, OR INFORMATION PROVIDED BY KODIAI OR ITS REPRESENTATIVES SHALL CREATE ANY WARRANTY OR OBLIGATION NOT EXPRESSLY STATED IN THIS AGREEMENT.
- •USERS ARE SOLELY RESPONSIBLE FOR VERIFYING THE ACCURACY, COMPLETENESS, AND SUITABILITY OF ANY OUTPUT, RECOMMENDATION, OR CONTENT GENERATED BY THE SERVICE BEFORE RELYING ON IT OR USING IT IN BUSINESS, LEGAL, FINANCIAL, OR OTHER DECISION-MAKING CONTEXTS.
TO THE FULLEST EXTENT PERMITTED BY LAW, USERS ASSUME ALL RISK, RESPONSIBILITY, AND LIABILITY FOR THEIR USE OF THE SERVICE, INCLUDING ANY RELIANCE ON AI OUTPUT, AND AGREE THAT KODIAI SHALL NOT BE LIABLE FOR ANY DAMAGES, LOSSES, OR CLAIMS ARISING FROM SUCH USE.
Additional Protections & Rights
No Agency or Partnership: Nothing in this agreement creates any agency, partnership, joint venture, or employment relationship between you and Kodiai.
No Third-Party Beneficiaries: This agreement is solely between you and Kodiai. No third party (including Shopify stores or their customers) has any rights under this agreement.
Entire Agreement: This privacy policy and our terms of service constitute the entire agreement and supersede all prior communications, agreements, or understandings.
Severability: If any provision is found unenforceable, the remaining provisions remain in full force and effect.
Right to Assign: Kodiai may assign, transfer, or delegate any of its rights and obligations without your consent. You may not assign this agreement.
Waiver: No waiver of any term shall be deemed a continuing waiver or waiver of any other term. Failure to enforce any right does not constitute a waiver.
Intellectual Property & Data Ownership
Our IP Rights: All content, features, functionality, software, code, designs, graphics, and trademarks are owned exclusively by Kodiai and protected by copyright, trademark, and other intellectual property laws.
License Grant: We grant you a limited, non-exclusive, non-transferable, revocable license to use our service. This license terminates immediately upon any violation of terms.
Restrictions: You may not copy, modify, distribute, sell, lease, reverse engineer, decompile, or create derivative works of our service or any portion thereof.
Data Rights: While we do not claim ownership of your data, you grant us a worldwide, perpetual, irrevocable license to use, process, and analyze aggregated, anonymized data for service improvement and business purposes.
DMCA Compliance: We respond to valid DMCA takedown notices. Copyright infringement claims must be sent to [email protected] with all required information.
Termination & Account Suspension
Immediate Termination: We may suspend, disable, or terminate your access immediately and without notice for any reason, including but not limited to:
- ×Violation of any term or policy
- ×Suspected fraud, abuse, or illegal activity
- ×Non-payment of fees or chargebacks
- ×Conduct that damages our reputation or business
- ×At our sole discretion, with or without cause
Effect of Termination: Upon termination, all licenses granted to you terminate immediately. You must cease all use of the service. We are not liable for any losses resulting from termination.
Survival: Provisions regarding liability, indemnification, intellectual property, and dispute resolution survive termination indefinitely.
Monitoring & Security
Right to Monitor: We reserve the right to monitor, record, and review all usage of our service, including but not limited to communications, transactions, and system access logs.
Account Security: You are solely responsible for maintaining the confidentiality of your account credentials. We are not liable for unauthorized access resulting from your failure to protect credentials.
Communication & Consent
Electronic Communications: By using our service, you consent to receive electronic communications from us. These communications may include notices, agreements, disclosures, and marketing materials.
Contact Information: You agree to keep your contact information current and accurate. We are not responsible for communications sent to outdated information.
Marketing Opt-Out: You may opt out of marketing communications but cannot opt out of service-related communications.
Where to Direct Your Inquiries
Shopify Product/Order/services/return/refund anyting Issues:
Contact the Shopify store you purchased from directly
Contact sale:
Email us at [email protected]
Report a Shopify Store / Copyright / DMCA:
Email us at [email protected]
⚠️ LEGALLY BINDING AGREEMENT ⚠️
BY CLICKING "I AGREE", INSTALLING, ACCESSING, OR USING OUR SERVICE IN ANY WAY, YOU ACKNOWLEDGE THAT:
- 1.You have read, understood, and agree to be bound by all terms, conditions, and policies above
- 2.You acknowledge Kodiai is a SaaS platform provider, NOT a merchant or seller of goods
- 3.You accept all limitations of liability, disclaimers of warranties, and indemnification obligations
- 4.You agree to binding arbitration and waive class action rights
- 5.You understand we may terminate your access at any time without notice or refund
- 6.You will direct all product-related issues to merchants, not Kodiai
- 7.You consent to monitoring, recording, and data collection as described
- 8.Failure to comply may result in immediate service termination and legal action
If you do not agree to these terms, you must immediately discontinue use of our service.
YOUR CONTINUED USE CONSTITUTES ACCEPTANCE OF ALL TERMS AND CONDITIONS.
Personal Information the App Collects
When you install the App, we are automatically able to access certain types of information from your Shopify account:
We collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies:
🍪 Cookies
Data files placed on your device that often include an anonymous unique identifier. For more information, visit AllAboutCookies.org
📝 Log Files
Track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, date/time stamps, and referring/exit pages.
How Do We Use Your Personal Information?
We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to:
Your Rights
You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.
Right to Access
Request a copy of your personal data
Right to Correction
Update inaccurate information
Right to Deletion
Request removal of your data
Right to Object
Object to data processing
We process your information to fulfill contracts with you or to pursue our legitimate business interests. If you would like to exercise any of these rights, please contact us using the information below.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Questions About Privacy?
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:
[email protected]